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Jul 8, 2021

About five years ago AT&T and Verizon announced with great fanfare their strategic business expansion into the world of content development.  The carriers spent billions of dollars and had to overcome fierce regulatory resistance to acquire companies such as Time Warner and Yahoo.  Roll forward to 2021 and both...

Jul 6, 2021

A profound difference in the construct of service level agreements (SLAs) between managed services and outsourcing deals and network transport SLAs is that SLAs are more custom to a particular contract or customer.  Knowing what to measure and how to measure it, however, can be challenging.

In this 10 minute podcast,

Jul 1, 2021

Wide Area Network service levels are critically important for helping keep an enterprise’s network humming.  Unfortunately, SLAs are not always well understood.  The key point of SLAs is to cover all services, end-to-end, and for the supplier and enterprise to have a clear understanding of who is accountable for the...