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Jan 20, 2023

If you’ve ever looked closely at your ICT billing, you’d probably agree that it can be pretty complex and sadly, often inaccurate.  That’s one of the reasons that telecom expense management (TEM) has grown as an industry and why enterprises have come to depend on the services TEM companies offer.

In this 11-minute...

Jan 11, 2023

Most enterprise telecommunication contracts contain terms that are quite unfriendly to the customer.  That’s because these unfavorable terms are hidden in the carrier’s online terms known as service guides, guides, service publications, and other benign terms.

Listen to this 12-minute podcast as Laura McDonald, a...