Mar 20, 2025
In 2025, we anticipate the continued enterprise migration to Contact Center as a Service (“CCaaS”) solutions. Customers are facing the difficulty of keeping good contact center agents, the end-of-life status of existing equipment and software, and the shift by providers from on-prem to cloud-based offerings...
Mar 14, 2025
Big changes in Washington have created big changes in the regulatory environment for ICT services—which may impact the ICT products and services that enterprise customers buy to run their businesses and, importantly, how much they must pay for them. What are the impacts of big, proposed tariffs on the costs of ICT? ...