Nov 1, 2018
Historically, resolving billing issues with service providers used to take a few months and were handled directly by an enterprise’s assigned account team. The account teams knew you, knew your company, and most importantly, knew your specific contract terms and conditions.
But things have changed. Today that timeframe has grown to anywhere from six months to two years or longer depending upon the size and nature of the dispute. Service providers now require multiple levels of approval before anything can be resolved, especially if you have issues of significant size.
Listen to this 14 minute podcast as Theresa Knutson and Julie Gardner, leaders of TC2’s contract compliance and optimization practice, discuss with Joe Schmidt how changes in service provider billing dispute processes are affecting enterprises and what you can do about it.